CPT (Certified Phlebotomy Technician) Practice Exam

Introducing yourself to the patient is a critical first step in the phlebotomy process. This action establishes rapport and creates a comfortable environment for the patient, which is essential in medical settings. By introducing yourself, you demonstrate professionalism and respect, helping to ease any anxiety the patient may feel about the procedure. It also ensures that the patient knows whom they are interacting with, fostering trust and communication. Establishing this connection is foundational before any other actions, such as reviewing medical history, verifying insurance, or even taking vital signs like blood pressure. Such subsequent steps are important but come after the initial introduction, which sets the tone for a positive patient experience.